Terms and Conditions

EmbroideryPatches.uk is a customer-centric patches maker company in UK that ensures plant customer-centric policies throughout the whole order placement for fair and transparent communication. Following are the client-centric policies that make us the best patch-making company to place orders.

To proceed with the order, one needs to read, accept and acknowledge the following terms and conditions.

• For long-term contracts, a customer needs to acquire consent from EmbroideryPatches.uk in case they wish to amend the contract. Changes made without our approval are not applicable and our company is not liable to perform according to the unapproved changes.
• Customer satisfaction being the foundation of EmbroideryPatches.uk, we are never reluctant to cater to revisions/changes. But once the process has begun, changes/revisions cannot be guaranteed. However, if there’s something very important, please let customer support know and the team would see what can be done.
• Major changes are applicable in the draft only. Requesting a completely fresh design won’t be catered under free revision. In that case, a fresh quote might be presented.
• In case of revision, a customer needs to reach out via email and wait for 24 hours. Customer patience while requesting revisions is a must.

Our company operates through multiple global production partners and warehousing facilities to ensure smooth processing and timely fulfillment.

Orders may be produced and/or shipped from any of our worldwide facilities depending on warehouse availability, stock levels, and production requirements. Once an order is approved, the assigned production or shipping location cannot be objected to or changed by the client.

If, due to warehouse availability, an order is shipped from a facility located outside the client’s country, it will be treated as an international shipment. In such cases:

• All shipping charges will be borne by the customer.
• Any applicable customs duties, import taxes, or clearance fees will be the sole responsibility of the customer.
• Customers are advised to review their country’s customs regulations to avoid unexpected charges or delays.

By placing an order, the client acknowledges and agrees to these terms.